Refund Policy

At www.veltrixfootwear.shop, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review the guidelines below to understand our refund policy and how you can initiate a return.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• The product must be in its original condition, unused, and with all tags attached.

• The request for a return must be made within 30 days from the date of delivery.

• The item must be returned through the provided return process.

Return Process

1. Initiating a Return: To start your return, please visit our returns page at www.veltrixfootwear.shop/pages/refund-&-return-policy. If you are unable to access the return portal, you can contact our customer service team at or use the contact form on our website.

2. Return Shipping: Please ensure that the product is returned using a secure and trackable shipping service. A $10 return shipping fee will be deducted from your refund for items returned to the original payment method. If you choose store credit instead of a refund to the original payment method, there will be no return shipping fee.

3. International Returns: For customers outside the United States, the return shipping cost will vary based on your location and will be deducted from your refund. Additionally, international returns may be subject to customs duties, taxes, or other import fees, which are the responsibility of the customer. These fees are non-refundable by www.veltrixfootwear.shop.

Refund Processing

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, the refund will be credited to the original payment method. Please note that it may take up to [X] business days for the refund to reflect in your account, depending on your bank or payment provider.

If you opted for store credit, the amount will be credited to your account and can be used for future purchases at www.veltrixfootwear.shop.

Exceptions to the Refund Policy

Some items are non-returnable or non-refundable, including but not limited to:

• Gift cards

• Items marked as final sale

• Personalized or custom-made items

For more information on these exceptions, please refer to our detailed return policy at www.veltrixfootwear.shop/terms.

Exchanges

If you received a damaged or defective item, please contact us within [X] days of receipt. We will happily offer an exchange or refund for eligible defective products.

Contact Us

If you have any questions or need assistance with your return, please feel free to contact our customer service team through the contact page on our website: www.veltrixfootwear.shop/pages/contact-us.

Thank you for shopping with www.veltrixfootwear.shop. We value your satisfaction and aim to make every purchase a positive experience.